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Returns & Exchanges

Return Policy

Returns are accepted up to 14 calendar days after receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. SALE ITEMS ARE FINAL SALE. Please review the size of the item you are requesting.

To start a return, you can contact us at riches.szn@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not refund shipping fees for returns.

You can always contact us for any return questions at riches.szn@gmail.com.

Refunds/Exchanges

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We are able to refund such items if it is faulty or damaged upon arrival.

Please send us the following information:

* Order number

* Item name

* Photos of defects/damage

Please get in touch with us within 7 calendar days with photographic evidence.

 

Riches szn.