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Returns & Exchanges

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS AFTER YOUR ORDER IS PLACED. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE FAULTY OR DAMAGED AND MUST BE RETURNED IN UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT WITHIN THE FIRST 2 WEEKS. (14 DAYS FROM PURCHASE DATE) 

EXCHANGES
WE ACCEPT EXCHANGES WITHIN 2 WEEKS OF PURCHASE. CUSTOMER IS RESPONSIBLE FOR COVERING THE SHIPPING COST BACK TO RICHESSZN. YOU CAN EXCHANGE YOUR ITEMS ONCE PER ORDER. PLEASE CONTACT US AT CUSTOMERSERVICE@RICHESSZN.COM TO START AN EXCHANGE. 

CUSTOMS CHARGES
IF THERE ARE ANY CUSTOM CHARGES, THEY WILL BE PAYABLE BY THE CUSTOMER AND WILL NOT BE COVERED BY RICHESSZN.

LOST PACKAGES
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. ONCE TRACKING NUMBER OF THE SHIPMENT IS PROVIDED, IT IS CUSTOMER'S RESPONSIBILITY TO REACH OUT TO THE SHIPPING PROVIDER AND REQUEST A REFUND IF ITEMS ARE NOT DELIVERED WHEN TRACKING STATES OTHERWISE.
IF YOU HAVE ANY ADDITIONAL QUESTIONS THAT WERE NOT ANSWERED HERE, PLEASE CONTACT CUSTOMERSERVICE@RICHESSZN.COM